Enterprise Info architecture
Intellicore Design Consulting offers companies an array of Enterprise Information Architecture (EIA) services focused on customer-facing systems and the back-office systems supporting them.
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Our EIA services help companies organizing public and private web sites and other interactive media so your users will have great experiences on your sites, quickly find the information they’re looking for, and engage in online conversion activities (e.g. leads, sales, etc. for prospects and customers).
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- BENEFITS
- FEATURES
- SERVICES
Through our EIA services, Intellicore Design Consulting determines and designs your customer-facing systems, and their back-office support systems, to align your business and user needs to work together.
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External Benefits
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Improved site engagement and reduced site abandonment. |
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Clearly-defined navigation. |
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Increased conversion rates. |
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Scalability. |
Internal Benefits
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Alignment of IT strategy and planning with company's business goals. |
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Optimization of information management with evolving business needs and technology capabilities. |
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Promotion of shared infrastructure and applications to reduce costs and improve information flows. |
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Development of technical roadmaps setting stage for scalable and adaptable systems. |
Our Enterprise Information Architecture services apply to customer-facing systems and the back-office systems supporting them.
Customer-facing systems
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Web applications and content. |
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Communities & social media. |
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eCommerce (online stores). |
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Portals. |
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Database connections. |
Back-office systems
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CRM (sales, marketing, call center). |
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Accounting. |
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Fulfillment (order management, shipping management). |
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Information management systems. |
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Knowledge management. |
Business goals and strategy definition
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Diagnostic services: | |
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Business processes | |
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Modeling and/or mapping people & their activities | |
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Technical assessment | |
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Usability | |
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Analysis | |
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Target audiences | |
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Competitors | |
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Gap Analysis | |
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Planning | |
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Business and Architecture Modeling | |
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Technology Roadmaps | |
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Technology implementation strategies | |
Requirements and Site Definition
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Requirements definition | ||
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Business, including | ||
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Integration to back-office systems (CRM, accounting, etc). | ||
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Shopping carts. | ||
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Database(s) management. | ||
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Analysis | ||
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User experience / Functional | ||
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Content | ||
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Technology / Design | ||
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Site diagram | ||
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Navigation. | ||
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Site map. | ||
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Wire frames. | ||